Refund policy

Refund Policy
All products sold on this website are digital content supplied electronically and are provided without copy protection or revocation mechanisms.

Refunds – General Policy (Worldwide):
As a matter of store policy, refunds are offered within 14 days of purchase only if the digital product has not been downloaded, accessed, or otherwise made available to the customer.
If the product has been downloaded, accessed, or otherwise made available, refunds are not offered.

This policy applies to all customers worldwide, subject to any mandatory consumer protection laws that may apply in the customer’s country of residence.

EU / EEA Customers – Right of Withdrawal:
For customers located in the European Union or European Economic Area, consumer rights are governed by Directive 2011/83/EU.

Under this Directive, consumers generally have a 14-day right of withdrawal for distance contracts. Where this right applies, the withdrawal must be exercised within 14 days of purchase and before the digital content has been downloaded, accessed, or otherwise made available.

Defective or Non-Conforming Products:
A product is considered defective or non-conforming only if it does not function as described in the product description or user documentation, when used in a supported environment.

The following do not constitute defects, bugs, or non-conformity:
 • missing features or functionality that were not explicitly listed or advertised on the product page or in the official documentation, even if such features were assumed or expected by the customer;
 • incompatibility with Ableton Live versions, editions, or releases that are not explicitly listed as supported on the product page or in the documentation.

All available features and compatibility information are listed on the product pages and in the user manuals, which are available to customers before purchase.

If a product is defective or does not function as described in a supported environment, the customer must allow the seller a reasonable opportunity to provide technical support, which may include requesting basic diagnostic information, configuration details, or specific testing steps. The seller will attempt to resolve the issue within 7 calendar days from the initial support request.

Customer cooperation is required during this support period. Delays caused by missing information, incomplete responses, or lack of cooperation from the customer pause the support timeframe and do not extend or renew refund eligibility.

A refund will be considered only if the issue cannot be resolved through reasonable support efforts within the support timeframe.

Abuse of Refund Requests:
The seller reserves the right to refuse refund requests under this policy in cases of repeated or abusive behavior, including systematic purchase-and-refund attempts.

Contact:
For questions or support, please contact info@elisabethhomeland.com.